Update - We are seeing an improvement with our carrier switch in the Dallas (Mand:142.11.241.82) area. This issue appears to be resolved, but we will monitor this incident for the next 24 hours and we will investigate the causative factors in order to remediate and/or prevent a similar event in the future.
Oct 24, 2021 - 22:22 EDT
Oct 24, 2021 - 22:22 EDT
Update - If you are experiencing inbound and/or outbound calling issues, please check your trunk settings and remove mandi.wiretaptelecom.com (142.11.241.82) and permanently replace it with capri.wiretaptelecom.com (38.101.249.3).
Oct 24, 2021 - 21:18 EDT
Oct 24, 2021 - 21:18 EDT
Investigating - We are currently investigating an issue with a carrier switch in Dallas (Mand:142.11.241.82). If you are experiencing issues with inbound or outbound calls please ensure that you have more than one trunk provisioned and remove the aforementioned IP address / DNS entry from your trunk settings.
Oct 24, 2021 - 20:59 EDT
Oct 24, 2021 - 20:59 EDT
Monitoring - Inbound calls to DID's on Bandwidth's network should now be routing without issue.
Bandwidth has identified the cause of service disruptions for Standard Voice Calls. We are currently observing standard network and call behavior for 911 Calls, Messaging, Portals & APIs and will continue to monitor those services for continued stability.
Sep 29, 2021 - 20:56 EDT
Bandwidth has identified the cause of service disruptions for Standard Voice Calls. We are currently observing standard network and call behavior for 911 Calls, Messaging, Portals & APIs and will continue to monitor those services for continued stability.
Sep 29, 2021 - 20:56 EDT
Update - Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs, and Messaging. Customers may experience failed calls, portal & API latency, or time outs, delayed or failed messages.
Sep 29, 2021 - 20:55 EDT
Sep 29, 2021 - 20:55 EDT
Update - We are continuing to work on a fix for this issue.
Sep 29, 2021 - 13:28 EDT
Sep 29, 2021 - 13:28 EDT
Identified - Bandwidth, which is one of our intermediary vendors is once again experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. We will continue to provide updates as we receive them from our vendor.
Sep 29, 2021 - 13:25 EDT
Sep 29, 2021 - 13:25 EDT
Monitoring - Bandwidth has since reported that all issues are resolved. We will continue to monitor this issue closely over the next 24 hours to ensure no further issues arise. We appreciate your patience during this matter.
Sep 28, 2021 - 23:58 EDT
Sep 28, 2021 - 23:58 EDT
Identified - Bandwidth, which is one of our intermediary vendors is experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. We will continue to provide updates as we receive them from our vendor. We are working on an internal plan to mitigate this issue if it appears that it will be prolonged.
Sep 28, 2021 - 15:07 EDT
Sep 28, 2021 - 15:07 EDT
Monitoring - Bandwidth has since reported that all issues are resolved. We will continue to monitor this issue closely over the next 24 hours to ensure no further issues arise. We appreciate your patience during this matter.
Sep 27, 2021 - 21:57 EDT
Sep 27, 2021 - 21:57 EDT
Identified - Bandwidth, which is one of our intermediary vendors is experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. The latest status update from Bandwidth is provided below. We will continue to provide updates as we receive them from our vendor. We are working on an internal plan to mitigate this issue if it appears that it will be prolonged.
"Our teams are actively adapting our mitigation efforts to defend the network, and our operations and engineering teams are responding in real-time. Additionally, law enforcement agencies and external parties are engaged"
Sep 27, 2021 - 14:45 EDT
"Our teams are actively adapting our mitigation efforts to defend the network, and our operations and engineering teams are responding in real-time. Additionally, law enforcement agencies and external parties are engaged"
Sep 27, 2021 - 14:45 EDT
Investigating - We have become aware of an issue affecting DTMF and Voice Quality on inbound calls which are processed through "Bandwidth", which is one of our intermediary vendors. We have removed this affected carrier from outbound routes so outbound calling should not be affected. We are working with the affected carrier to resolve this issue.
Sep 27, 2021 - 12:44 EDT
Sep 27, 2021 - 12:44 EDT
Wiretap Telecom Website
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Operational
Customer Portal Web Services
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Operational
Backend Database Services
?
Operational
Application Services
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Operational
Voice Services
Operational
Carrier Switch (TKA1) (Midwest)
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Operational
Carrier Switch (TKA2) (Midwest)
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Operational
Carrier Switch (DAL3) (South Central) (Legacy)
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Operational
Carrier Switch (ATL1) (East)
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Operational
Carrier Switch (DAL1) (South Central)
Operational
Carrier Switch (DAL2) (South Central)
Operational
Core-FAX - Faxing Services
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Operational
Core-SMS - SMS Gateway Services
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Operational
DAL1 - Data Center
Operational
Core Network
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Operational
SD-WAN and VPN Services
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Operational
VMWare VM Hosting Infranstructure
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Operational
VMWare vSAN Storage Infranstructure
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Operational
ATL1 - Data Center
Operational
Core Network
?
Operational
SD-WAN and VPN Services
?
Operational
VMWare VM Hosting Infranstructure
?
Operational
VMWare vSAN Storage Infranstructure
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.