Update - We are seeing an improvement with our carrier switch in the Dallas (Mand:142.11.241.82) area. This issue appears to be resolved, but we will monitor this incident for the next 24 hours and we will investigate the causative factors in order to remediate and/or prevent a similar event in the future.
Oct 24, 22:22 EDT

Update - If you are experiencing inbound and/or outbound calling issues, please check your trunk settings and remove mandi.wiretaptelecom.com (142.11.241.82) and permanently replace it with capri.wiretaptelecom.com (38.101.249.3).
Oct 24, 21:18 EDT

Investigating - We are currently investigating an issue with a carrier switch in Dallas (Mand:142.11.241.82). If you are experiencing issues with inbound or outbound calls please ensure that you have more than one trunk provisioned and remove the aforementioned IP address / DNS entry from your trunk settings.
Oct 24, 20:59 EDT

Monitoring - Inbound calls to DID's on Bandwidth's network should now be routing without issue.

Bandwidth has identified the cause of service disruptions for Standard Voice Calls. We are currently observing standard network and call behavior for 911 Calls, Messaging, Portals & APIs and will continue to monitor those services for continued stability.
Sep 29, 20:56 EDT

Update - Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs, and Messaging. Customers may experience failed calls, portal & API latency, or time outs, delayed or failed messages.
Sep 29, 20:55 EDT

Update - We are continuing to work on a fix for this issue.
Sep 29, 13:28 EDT

Identified - Bandwidth, which is one of our intermediary vendors is once again experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. We will continue to provide updates as we receive them from our vendor.
Sep 29, 13:25 EDT

Monitoring - Bandwidth has since reported that all issues are resolved. We will continue to monitor this issue closely over the next 24 hours to ensure no further issues arise. We appreciate your patience during this matter.
Sep 28, 23:58 EDT

Identified - Bandwidth, which is one of our intermediary vendors is experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. We will continue to provide updates as we receive them from our vendor. We are working on an internal plan to mitigate this issue if it appears that it will be prolonged.
Sep 28, 15:07 EDT

Monitoring - Bandwidth has since reported that all issues are resolved. We will continue to monitor this issue closely over the next 24 hours to ensure no further issues arise. We appreciate your patience during this matter.
Sep 27, 21:57 EDT

Identified - Bandwidth, which is one of our intermediary vendors is experiencing a significant DDOS attack on their network affecting inbound calls to the Wiretap Telecom network from DID's on the Bandwidth network. The latest status update from Bandwidth is provided below. We will continue to provide updates as we receive them from our vendor. We are working on an internal plan to mitigate this issue if it appears that it will be prolonged.

"Our teams are actively adapting our mitigation efforts to defend the network, and our operations and engineering teams are responding in real-time. Additionally, law enforcement agencies and external parties are engaged"
Sep 27, 14:45 EDT

Investigating - We have become aware of an issue affecting DTMF and Voice Quality on inbound calls which are processed through "Bandwidth", which is one of our intermediary vendors. We have removed this affected carrier from outbound routes so outbound calling should not be affected. We are working with the affected carrier to resolve this issue.
Sep 27, 12:44 EDT